Service 09 · Ongoing Partnership

App MaintenanceWe Never Disappear.

We don't disappear after launch. Dedicated support plans keep your apps secure, optimized, and evolving — monthly retainers with proactive monitoring.

Bug FixesUpdatesMonitoringOptimizationScalingSLA
99.9%
Uptime SLA guarantee
<15m
Incident response time
24/7
Monitoring coverage
3yr+
Average client retention
What We Offer

Support Services We Provide

Every service is a deep specialty — from 24/7 monitoring to feature development, all backed by formal SLAs.

6 core services

24/7 Uptime Monitoring

Always-on infrastructure monitoring with instant alerting, automated recovery, and detailed incident logs.

Security Patching

Proactive vulnerability scanning, dependency updates, security patches, and regular penetration test reviews.

Performance Optimization

Ongoing profiling, query optimization, caching improvements, and load testing to keep your app fast at scale.

Feature Development

Continuous feature additions, UI improvements, and product iterations under a dedicated monthly retainer.

Incident Response

Rapid response to production incidents — triage, root cause analysis, hotfix deployment, and post-mortems.

SLA Agreements

Formal SLAs with defined response times, uptime guarantees, escalation paths, and quarterly review reports.

Proactive Monitoring

We Catch Issues Before
Your Users Notice

Our monitoring stack watches your infrastructure 24/7 — response times, error rates, disk space, memory, and custom business metrics. When something looks off, we investigate and respond before it becomes a user-facing incident.

Real-time infrastructure monitoring across all services
Automated alerting via Slack, email, SMS, and PagerDuty
Self-healing scripts for common issues — auto-remediation
Monthly incident reports with root cause analysis
99.9%
Uptime guarantee
<15m
Incident response time
Uptime Monitor — Last 30 days99.98%
90 days ago
Operational
Degraded
Today
API Gateway42msOperational
Web App180msOperational
Database8msOperational
CDN / Assets12msOperational
Monitoring via Datadog · PagerDuty · Slack · SMS
Continuous Growth

Your Product Keeps
Getting Better

Support isn't just about keeping the lights on — it's about moving forward. Your monthly retainer includes dedicated development hours for new features, UI improvements, and performance enhancements aligned with your product roadmap.

Dedicated dev hours monthly
Quarterly performance reviews
Weekly update cycles
Dedicated Slack channel
Your product keeps evolving — even after launch
Product Roadmap — Q3 2025On track
AI search integrationSprint 12High
Dashboard v2 redesignSprint 12High
CSV export featureSprint 13Med
Slack notificationsSprint 13Med
Mobile responsive polishSprint 14Low
API v2 docsSprint 14Low
Deep Dive

What's Inside Our Support Plans

Every feature engineered for peace of mind — from proactive monitoring to continuous feature development and formal SLAs.

24/7 Monitoring & Automated Recovery

Always-on infrastructure monitoring with instant alerting via Slack, email, or PagerDuty. Automated recovery scripts handle common issues without human intervention.

Proactive Security & Patching

Weekly vulnerability scans, automated dependency updates, security patch deployment, and quarterly penetration testing reviews.

Performance Optimization & Scaling

Ongoing profiling, query optimization, CDN tuning, caching improvements, and load testing to keep your app fast and cost-efficient.

Continuous Feature Development

Dedicated development hours each month for new features, UI improvements, and product iterations — aligned with your roadmap.

Rapid Incident Response

Guaranteed response times for production incidents. Triage, root cause analysis, hotfix deployment, and detailed post-mortem reports.

Formal SLAs & Quarterly Reviews

Defined response times, uptime guarantees (99.9%+), escalation paths, and quarterly business reviews with actionable recommendations.

Why Support Matters

What You Gain

More than maintenance — a long-term partnership that keeps your product secure, fast, and constantly improving.

24/7 Peace of Mind

Your app is monitored around the clock. Issues are detected and resolved before they impact your users or revenue.

Enterprise Security

Proactive vulnerability scanning, automated patching, and regular penetration testing keep your app secure.

Peak Performance Always

Continuous optimization ensures your app stays fast, efficient, and scalable as your user base grows.

Dedicated Partnership

A dedicated team that knows your product inside out — not a rotating roster of strangers.

Technology

Powered by Best-in-Class Tools

We use the best monitoring, security, and incident management tools — chosen for reliability, coverage, and speed of response.

12+ Technologies

Monitoring & Observability

DatadogGrafanaSentryNew RelicLogtailUptime Robot

Infrastructure

AWSGCPDockerKubernetesTerraformCloudflare

Security

SnykTrivyDependabotWAFCrowdStrikeSOC 2

Incident Management

PagerDutyOpsgenieStatuspageSlackJiraLinear

CI/CD & Deployment

GitHub ActionsVercelNetlifyArgoCDFluxJenkins

Performance

LighthouseWebPageTestk6JMeterGTmetrixPingdom
Our Process

How We Support You

A proven support process that starts with onboarding and delivers continuous improvement every month.

01

01

Onboard

We audit your infrastructure, set up monitoring, establish SLAs, and define escalation paths. Your dedicated channel is live within 48 hours.

02

02

Monitor

24/7 monitoring with automated alerting. We detect and respond to issues before your users notice — often before you wake up.

03

03

Maintain

Weekly security patches, dependency updates, performance optimization, and ongoing feature development within your monthly retainer.

04

04

Evolve

Quarterly reviews with actionable insights, roadmap alignment, and strategic recommendations. Your product keeps getting better.

After launch, we had full confidence handing over ops to Codx. They've caught and fixed 3 potential outages before users noticed, shipped 12 feature updates in the last quarter, and their response time is genuinely under 15 minutes. It's the support partner we always wanted.

Carlos Mendez
Co-founder · ShipFast SaaS · 2,000 customers
Explore More

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Ready to Start

Let's Start YourSupport Plan.

Tell us about your application. We'll respond within 48 hours with a custom support plan — no fluff, no pressure.

< 48h Response
99.9% Uptime
Enterprise Security
Dedicated Team